SUPPORT
Most issues are resolved quickly by email — we can include screenshots, step-by-step instructions, and links to get you sorted fast. For anything that needs hands-on help, remote support is available by appointment.
Email Support
Email is our preferred support channel — and for good reason. We can send you detailed instructions, screenshots, links, and documents to get your issue resolved clearly and quickly. You also have a written record of everything.
We aim to respond within 24 hours
Free — included with all licences
support@cybercom-software.com
Send Us an Emailsales & pre-sales
Phone
Phone is available for sales and pre-sales enquiries during business hours. Have questions about whether PhonePad is right for your office, pricing, or licensing? Give us a call and we'll walk you through it.
BY APPOINTMENT
Remote Support
For complex issues that can't be resolved by email, we can connect remotely to your server or workstation and resolve things directly. Remote support is available by appointment and charged per session.
SELF-HELP RESOURCES
Many common questions and issues are already covered in our online resources. These are the best first port of call before contacting support.
common issues
These guides cover the most frequently reported issues. Check here before emailing support — the fix is often already documented.
If you've checked the resources above and can't find what you need, get in touch directly. We'll get back to you as soon as we can — usually within 24 hours on business days.
