Privacy Policy

Effective Date: 7 July 2025.

At Cybercom Systems International Pty Ltd ("Cybercom", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our websites, products, and services. By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

Cybercom Systems International Pty Ltd is an Australian-based software development company. Our business operates primarily in Australia and internationally, providing software solutions like PhonePad.

2. What Personal Information We Collect

We only collect personal information when necessary to deliver and support our products and services. The types of personal information we may collect include:

Name.
Email address.
Company name.
Phone number (optional).
Billing address (when purchasing).
License and product usage data (e.g., activation details).
Any information you voluntarily provide via support requests or contact forms.

We do not collect sensitive information such as tax file numbers, medical data, or credit card numbers (payments are handled securely through third-party providers).

3. How We Collect Personal Information

We collect personal information through:

Product trial sign-ups.
Purchase forms.
Support requests.
Blog or newsletter subscriptions.
Online chat.
Our client portal.

We may also collect limited technical information automatically via cookies (see below) to help us improve website performance.

4. Cookies and Tracking

Our website uses minimal cookies:

To remember login details in the client portal.
To improve website performance.

You can control or disable cookies in your browser settings. Disabling cookies may impact your user experience, but will not prevent you from accessing our core services.

We do not use third-party tracking or advertising cookies.

5. Why We Collect Your Information

We collect and use your personal information for the following purposes:

To provide and deliver our products and services.
To verify software licenses.
To respond to your support requests.
To manage trials and purchases.
To improve our software and website.
To send relevant updates (only if you opt in)

We do not sell, rent, or trade your personal information with third parties.

6. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we collect and process your personal information only where:

We have your consent.
It is necessary to fulfill a contract with you.
We are legally required to do so.
We have a legitimate interest in providing and improving our services, provided it does not override your rights.

7. How We Store and Protect Your Information

Your personal data is stored securely on our internal systems and is only accessible to authorized personnel.

We use appropriate technical and organizational measures to protect your data, including:

Encrypted data transmission (e.g., HTTPS).
Regular software updates and security patches.
Secure login credentials for internal access.

While we take reasonable precautions, no method of electronic storage or transmission is 100% secure.

8. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected, or as required by law.

Trial user data may be kept for up to 12 months after the trial ends.
Customer purchase and support data is retained for a minimum of 7 years to comply with accounting and legal obligations.

You may request deletion of your personal data at any time (see Section 10).

9. Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections to your data.
Request deletion of your data ("right to be forgotten").
Object to or restrict how we process your data.
Withdraw your consent at any time (for marketing communications).
Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us (see Section 11).

10. Third Parties and Data Disclosure

We do not share your personal information with external resellers, advertisers, or affiliates.

Your data may be shared only with trusted third-party service providers (e.g., payment processors) where necessary to provide our services, and only under strict confidentiality agreements.

11. Contacting Us

For any questions, concerns, or requests related to your privacy or this policy, please contact:

Privacy Officer
Cybercom Systems International Pty Ltd
9 Hadow Place
Gilmore, ACT 2905
Australia
support@cybercom-software.com

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website and update the effective date. We encourage you to review the policy periodically.

13. Governing Law

This Privacy Policy is governed by the laws of the Australian Capital Territory, Australia, and is intended to comply with applicable privacy regulations including the Australian Privacy Act 1988 and, where applicable, the EU General Data Protection Regulation (GDPR).

Privacy Policy

1. Who We Are

2. ​What Personal Information We Collect

3. ​How We Collect Personal Information

4. ​​Cookies and Tracking

5. ​​​Why We Collect Your Information

6. ​​​​Legal Basis for Processing (GDPR Compliance)

7. ​How We Store and Protect Your Information

8. ​​Data Retention

9. ​Your Rights

10. ​​Third Parties and Data Disclosure

11. ​​Contacting Us