PhonePad gives Australian councils and government offices a structured, accountable way to capture, route, and track every phone message — across every department, from a single reception desk.
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Messaging
Council offices field an enormous variety of calls — from residents reporting potholes to contractors chasing approvals to developers escalating planning queries. PhonePad ensures every one is captured completely and reaches the right officer without delay.
Structured Message Forms
Guided fields ensure reception staff capture the caller's name, contact number, department needed, and full message details every time. Consistent records regardless of who's on the front desk.
Route Across Any Department
Send messages directly to Planning, Engineering, Environmental Health, Customer Service, or any other department or officer. One reception desk can handle calls for the entire organisation.
Instant Popup Notifications
Officers and managers are alerted the moment a message arrives — via popup, notification balloon, or flashing taskbar icon. No paper slips travelling between buildings or left on unattended desks.
Message Read Receipts
Confirm that an officer has received and acknowledged an urgent message. The Read Receipt checkbox provides a verifiable record of delivery — useful when residents or elected members follow up on complaints.
Forward & Reply
Officers can forward messages to colleagues in other departments with additional notes, or reply to reception with instructions. Full message trail maintained throughout — essential for inter-departmental accountability.
Message Printing
Print individual messages or batches to paper, or export to RTF or PDF. Useful for attaching to formal correspondence files, including in council reports, or maintaining paper records for compliance purposes.
Departments
One system for the whole organisation
Council offices span dozens of functions — all fielding calls from the public, contractors, and other government agencies. PhonePad routes messages to the right team without reception needing to know every officer's extension, desk location, or current whereabouts.
Tracking & Follow-Up
Local government operates under a high standard of public accountability. PhonePad provides a clear, permanent record of every communication — who called, when, what was said, and what was done about it.
Complete Call History
Every message is stored permanently. Look up any resident, contractor, or organisation and see the full record of their calls — when they called, which officer received the message, and what action was taken.
Reminders
Set a reminder on any message and PhonePad alerts the officer when it's time to follow up. Commitments made to residents or contractors are never forgotten — regardless of workload or staff changeover.
Reports
Built-in reports give managers and directors visibility over call volumes, response times, and outstanding messages by department. Useful for service level monitoring, team reviews, and elected member briefings.
Staff Availability (WhereRU)
The built-in In-Out Board shows which officers are available, in a meeting, on site, or on leave — so reception always routes messages to someone who can respond, not an empty workstation.
Fast Searching
Search messages by name, DA number, department, officer, or keyword. Retrieve the full history of any caller in seconds — invaluable when a resident escalates a complaint or an elected member asks for a briefing.
Inbox Filtering
Filter by department, officer, status, urgency, or date. Supervisors can view outstanding messages across their whole team at a glance — keeping service levels consistent and nothing falling through the cracks.
Security & Compliance
Government organisations have strict obligations around information management, public accountability, and data security. PhonePad is designed to support those obligations — not complicate them.
Infrastructure & Reliability
Runs on your network, on your terms — no internet dependency, no subscription, no data leaving your office. Australian-made and supported.
Works on Your Network
PhonePad runs entirely on your local government network. No internet connection required for day-to-day operation — your office keeps working even during outages or planned maintenance windows.
Multi-Site & Multi-Building Support
Many councils operate across multiple depots, libraries, service centres, and administration buildings. PhonePad handles multi-site deployments — reception at any location can route messages organisation-wide.
Australian-Based Support
Support comes directly from the developer — not a managed service queue or offshore helpdesk. Real answers about a product that has been running in Australian government offices for over 30 years.
get started today
Put PhonePad to work in your council or government office for 30 days, completely free. No credit card, no commitment — just a better way to handle every call from the public you serve.
30-day free trial • Windows desktop • No credit card required
Australian support
