PhonePad for medical centres

When every call could be urgent,
nothing should go unrecorded.

PhonePad gives Australian medical centres a fast, structured way to capture, route, and track every phone message — from reception to the GP's desk, without a single slip of paper.

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Messaging

35+

features included

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30+

years in business

MONTHLY FEES

Messaging

In a busy medical centre, reception staff field dozens of calls a day — from patients requesting callbacks, to pharmacies, specialists, and pathology labs. PhonePad keeps every message accurate, tracked, and delivered.

Structured Message Forms

Guided fields prompt reception staff to capture caller name, date of birth, callback number, and the nature of the call. Consistent, complete messages — every time, regardless of who's on the desk.

Route to Any Doctor or Staff Member

Send messages directly to the relevant GP, nurse, practice manager, or specialist. Supports multi-doctor practices with individual inboxes for every staff member.

Instant Popup Notifications

Doctors and nurses are alerted the moment a message arrives — via popup, notification balloon, or flashing taskbar icon. No more paper slips left at an empty desk or tucked under a keyboard.

Message Read Receipts

Know the moment a doctor has seen an urgent message. The Read Receipt checkbox confirms delivery and acknowledgement — critical when a patient is waiting for a callback on test results.

Forward & Reply

A nurse can forward a patient message directly to the treating GP with additional notes, or a doctor can reply to reception with instructions — all within PhonePad, with a full trail of who said what.

Message Printing

Print individual messages or a batch to paper, or export to RTF or PDF. Useful for attaching to physical patient files, printing for the doctor's consulting room, or compliance documentation.

Practice Types

Built for how medical centres actually run.

From a solo GP practice to a busy multi-doctor bulk-billing centre, PhonePad scales to your team. Here's how it helps across different practice types and the calls that never stop coming.

general practice

High-Volume Patient Callbacks

GPs deal with a constant stream of patient callback requests — for results, referrals, repeat scripts, and queries. PhonePad ensures every one is captured, prioritised, and actioned before the end of the day.

multi-doctor practices

Individual Doctor Inboxes

Every doctor gets their own message inbox. Reception sends messages directly to the right GP — no shared pile, no "I thought you got that one." Each doctor sees only their own patients' messages.

allied health

Physio, Psychology & Specialists

PhonePad works equally well for allied health practices. Physiotherapists, psychologists, and specialist rooms can manage patient callback queues with the same structured, reliable system.

pathology & results

Lab & Pathology Call Handling

Pathology labs and hospitals calling with results need their messages captured accurately and delivered immediately. PhonePad's urgency flagging means critical results never sit unread on a shared desk.

after-hours

Locum & After-Hours Coverage

Locums covering the practice can see the full message history for any patient — immediately in context, without needing to track down paper notes or ring the regular GP for background.

medical centres

Practice Manager Visibility

Practice managers can see outstanding messages across all doctors at a glance. Spot bottlenecks, ensure no patient has been waiting days for a callback, and keep the whole practice running smoothly.

Tracking & Follow-Up

In healthcare, a missed callback isn't just an inconvenience — it can have real consequences. PhonePad makes sure every patient message is followed up, and every outcome is on the record.

Complete Call History

Every message from every caller is stored permanently. Look up any patient and see the full history of their calls to the practice — when they called, who took the message, and what was actioned.

Reminders

Set a reminder on any message and PhonePad alerts you when it's time to follow up. Ideal for results that need a second callback attempt, or patients who asked to be called back after a specific time.

Reports

Built-in reports give practice managers visibility over call volumes, response times, and outstanding messages across the whole practice. Useful for accreditation and quality improvement reviews.

Staff Availability (WhereRU)

The built-in In-Out Board shows who's consulting, who's on a break, and who's available right now — so reception always sends messages to someone who can actually respond without delay.

Fast Searching

Search messages by patient name, doctor, date, or keyword. Find any message in seconds — critical when a patient calls back and reception needs to quickly pull up what was said this morning.

Inbox Filtering

Filter by doctor, urgency, date, or status. At a glance, reception can see every outstanding callback for a specific GP, or identify which urgent messages still haven't been actioned by end of day.

Privacy & Security

Medical practices handle sensitive patient information. PhonePad keeps that data on your network — not in someone else's cloud — and gives you the controls to manage who sees what.

Patient Data Stays on Your Network

PhonePad runs entirely on your local network. No patient information ever travels through third-party cloud services. Your practice stays in control of its own data.

Full Audit Trail

Every message is timestamped and permanently recorded — who logged it, when it was read, and what was actioned. A clear, verifiable record of patient communication history.

Data Encryption

All PhonePad data is encrypted using industrial-strength encryption algorithms. Patient messages and contact details stay private and protected at rest on your servers.

Role-Based Access Control

Three user levels — Standard, Manager, and Administrator — give you precise control over who can see, send, and manage messages. Reception sees what they need; doctors see their own inboxes.

Multiple Inbox Access

Practice managers and senior reception staff can be granted access to multiple doctor inboxes — essential for covering absent GPs and ensuring no patient message goes unnoticed.

No Subscription, No Surprises

One-time licence fee. No per-user SaaS costs that climb as your practice grows. No monthly cloud bills. Pay once, own it outright, and know exactly what you're running.

Infrastructure & Reliability

Runs on your network, on your terms — no internet dependency, no subscription, no data leaving your office. Australian-made and supported.

Works on Your Network

PhonePad runs entirely on your local network. No internet connection required for day-to-day use — your practice keeps working even if the internet goes down during a busy morning session.

Multi-Location Support

Operating across multiple locations? PhonePad supports multi-site deployments — reception at one site can route messages to a doctor consulting at another without picking up the phone.

Australian-Based Support

Support comes directly from the developer — not a call centre. Real answers, fast. PhonePad has been running in Australian medical practices and professional services offices for over 30 years.

PhonePad for medical centres

When every call could be urgent,
nothing should go unrecorded.

Messaging

Practice Types

Tracking & Follow-Up