PhonePad for Law Firms

Everything Your Firm Needs to
Never Miss a Message.

PhonePad gives Australian law firms a fast, structured way to capture, route, and track every phone message — from the front desk to the fee earner's inbox.

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Messaging

35+

features included

DAY FREE TRIAL

30+

years in business

MONTHLY FEES

Messaging

Log, deliver, and manage every phone message — fast, clearly, and consistently. Every receptionist records information the same way, every time.

Structured Message Forms

Guided fields prompt receptionists to capture caller name, matter reference, urgency, and detailed notes. No blank slips. No missing information.

Route to Any Fee Earner

Send messages directly to partners, solicitors, or support staff. Supports multi-user environments from small boutiques to large multi-practice firms.

Instant Popup Notifications

Fee earners are alerted the moment a message arrives — via popup, notification balloon, or flashing taskbar icon. No more walking paper slips between desks.

Message Read Receipts

Tick the Receipt checkbox to confirm the fee earner has opened and read their message. No more wondering whether an urgent client call got through.

Forward & Reply

Forward messages to colleagues or reply directly with notes — just like email, but built specifically for phone messages and the way law firms actually operate.

Message Printing

Print individual messages or batches to paper, or export to RTF or PDF. Useful for adding to physical client files, compliance records, or billing documentation.

Practice Areas

Whether you're a conveyancing practice fielding settlement calls or a litigation firm managing client anxieties, PhonePad adapts to your workflow. Here's how it helps across practice areas.

conveyancing

Settlement Day Calls

Settlement days are high-volume and high-stress. PhonePad ensures every call from banks, agents, and clients is captured accurately, routed immediately, and nothing slips through in the chaos.

Family Law

Sensitive Client Contact

Family law clients need reassurance their calls are taken seriously. PhonePad's detailed message records ensure solicitors have full context before returning any call — no awkward "what was this about?" moments.

Commercial Litigation

Matter-Referenced Messaging

Tag every message to a matter number. Quickly identify which clients are calling most frequently and prioritise responses by urgency — without digging through paper logs or post-it notes.

Wills & Estates

Executor & Beneficiary Calls

Estates work involves many stakeholders all wanting updates. Keep track of who called, what they asked, and who's handling the response — all in one tidy, auditable record.

Employment Law

Urgent Escalation Context

Employment matters can escalate quickly. Detailed message notes mean the fee earner returning a call already knows the full situation before they pick up the phone.

Multi-Office Firms

Firm-Wide Message Visibility

Practice managers and partners see outstanding messages across all offices at a glance. No message sits unactioned without someone knowing about it — regardless of which office took the call.

Tracking & Follow-Up

Make sure nothing falls through the cracks — every client call followed up, every outcome recorded. Particularly important for firms with professional obligations around client communication.

Complete Call History

PhonePad maintains a full history of every call from every caller — automatically. Look up any client and see every message ever exchanged. Invaluable for file notes and dispute resolution.

Reminders

Set a reminder on any message and PhonePad will alert you when it's time to follow up. You'll never forget to return a call again — even after a week away from the office.

Reports

Built-in reports keep you on top of call volumes, response times, and message handling — useful for office managers, practice managers, and billing discussions.

Staff Availability (WhereRU)

The built-in In-Out Board shows who's available, who's out, and who's at lunch — so messages are always sent to someone who can actually act on them right now.

Fast Searching

Search across all messages by caller name, matter number, date, or content. Find any message in seconds — no scrolling through months of records to find that call from last Tuesday.

Inbox Filtering

Filter messages by status, urgency, sender, or date. Focus on what matters right now — urgent callbacks, unread messages, or everything relating to a specific client or matter.

Security & Trust

Law firms have obligations around client communication and data handling. PhonePad helps you meet them without thinking about it — no third-party cloud services, no monthly SaaS risk.

Your Data, Your Servers

PhonePad runs on your own network. No client data ever leaves your infrastructure or travels through third-party cloud services. Your IT team stays in control.

Full Audit Trail

Every message is timestamped and permanently recorded — who logged it, when, when it was read, and what happened next. Useful for file notes and professional conduct matters.

Data Encryption

All PhonePad data is encrypted using industrial-strength encryption algorithms. Your client communications stay private and protected at rest.

User Levels & Access Control

Three user levels — Standard, Manager, and Administrator — give you precise control over who can see, send, and manage messages. Restrict visibility by role.

Multiple Inbox Access

Administrators can grant reception staff access to fee earners' inboxes — essential for PAs covering for partners and anyone managing multiple solicitor queues.

No Subscription, No Surprises

One-time licence fee. No monthly cloud costs, no per-user SaaS pricing that scales against you as your firm grows. Pay once, own it outright.

Infrastructure & Reliability

Runs on your network, on your terms — no internet dependency, no subscription, no data leaving your office. Australian-made and supported.

Works on Your Network

PhonePad runs entirely on your local network. No internet connection required for day-to-day use — your firm keeps working even when the internet doesn't.

Multi-Location Support

Running offices in Sydney and Melbourne? PhonePad handles multi-site deployments with ease. Receptionists in any office can take and route messages firm-wide.

Australian-Based Support

Support is provided by the developer — not an offshore call centre. Real answers about a product that's been running in Australian law firms and professional services offices for over 30 years.

PhonePad for Law Firms

Everything Your Firm Needs to
Never Miss a Message.

Messaging

Practice Areas

Tracking & Follow-Up